I did a lot of research on the internet before I found Doug..he was great to deal with and very helpful....so much we ended up with 2 puppies. One for our daughter and Marley for us. She is a bundle of joy, lots of personality and a healthy little girl. I have already recommended Doug to a few of our friends. Thanks again for all your help in choosing a new addition to our family. Chris and Krista, Lisa and Kate
Nor Cal Pups Guarantee
The puppy you have selected is warranted by us to the ORIGINAL purchaser. We warranty the puppy free from Parvo Virus, Distemper, Hepatitis, Corona Virus for 15 days from the purchase per California Health Code 122140b.A. Should your Vet detect any of the above mentioned within 15 days following ownership transfer, you must notify us in writing within 5 days of your vet detecting any issue. We would also prefer to be notified within 24hrs via phone 925-269-9116.
WARRANTY ACTIVATION: Complete an initial vet check within 15 days of ownership transfer. This first check will include a physical diagnosis of the puppy's vital signs and will give you peace of mind you received a healthy puppy. By California law, Nor Cal Pups is required to pay for any medications above & beyond whats considered puppy maintenance during your first 15 days as a pet owner. This is standard. However, since you signed up for 90-day or 180 day warranty (circle one), you have protection beyond the CA state mandated 15 days. We will activate your DoctorPup.com membership in person for you and show you how to use your warranty should it be needed. Important** This is not a free ticket to have any vet test, medication, or diagnostic treatment you feel your puppy needs and have us pay for it. If an issue should arise you want paid for, you will contact DoctorPup first. The vets on DoctorPup.com proudly represent over 35+ years of vet experience and can explain the problem(s) you are experiencing and set forth a fair treatment plan to correct your puppy's health. We will not pay for retroactive vet bills. We must feel we are a part of the decision making since there might be a better medicine or more reasonable approach. Your puppy's health is our top priority and this will never be compromised. We pay for DoctorPup.com's approved treatment plan and if your vet wants to do above and beyond that, the financial responsibility is yours. More is not always better (in terms of tests, costs, medicines, etc). We realize you may have found & love the veterinarian you have-- our goal isn't to replace your vet. DoctorPup's membership provides you easy access to a second professional opinion and ensures we all have full understanding of your puppy's condition. DoctorPup's vets know our procedures, checkups, and experience has shown us additional professional opinions most oftentimes improve the quality of car your puppy receives. Keep in mind, we want the very best for your puppy-- but, this is NOT necessarily the service with the highest price tag. The puppy purchaser still pays for puppy maintenance, which includes shots, dewormings, ear cleanings, nail trimming, etc. Those are things you would do even if the puppy is 100% healthy. We are required to pay for problems outside of those, and for our protection, we are allowed to choose our “Warranty Vet” . Maintaining a relationship with Dr Pup and your local vet will provide you an education during the transition time. I understand the above in it's entirety and will have my puppy checked within 15 days and will call 925-269-9116 immediately upon detection of any issues. INITIAL: _____
CONGENITAL ISSUES: California State Mandated 1-year congenital defect warranty in place for every puppy we re-home. Should a vet detect any congenital issue within first year of life, we are required to offer you our vet's services to correct the issue. Sometimes these issues require surgery-- some cases right away-- other cases it is best to let the dog mature to see if the problem corrects itself or becomes a non-issue. If you choose to use your own vet for a non-elective surgery, we will reimburse for one-time only our vet's cost on the exact surgery. There is a form you will sign off saying you accept the one-time offer and won't take Nor Cal Pups or representatives to court. The reason we offer a one-time reimbursement is some surgeries do not go as planned or need follow up procedures, and we only take care of those if need be at our own warranty vet. If you choose to use our warranty vet, we cover all surgeries to correct clinical congenital defects to completion or successful outcome. However, if you chose another Veterinarian to perform your puppy's surgery, we are only responsible for the initial corrective surgery. We want you to know we will be there should something like a terminal hereditary disorder pop up in the 365 days from date of birth (per California Health Code 122140b.A). As a courtesy, we will extend this up to 3 years as long as you remain a member of DoctorPup.com and continue recommended vet care. You must take responsibility as a pet owner-- California Health Code states that, "you must keep the puppy under regular and continued care of a licensed veterinarian." The genetic issues we DO NOT COVER are inguinal and umbilical hernias. Hernias can be common among smaller puppies and can be fixed easily when spayed or neutered. We do not cover bad hips, luxating patellas (bad knees), or cherry eye (unless detected within the first 90 days by a licensed vet – getting 2nd opinions are always smart). Diagnostics related to a grade 1 or 2 heart murmurs are most considered transient and represent no threat to your puppy. You can find easy-to-understand definitions on these conditions mentioned by entering the name into DoctorPup.com's search box in top right hand corner. Per California Code, Nor Cal Pups does not cover common puppy parasites (i.e. coccidia, giardia) nor do we cover bacteria-related upper respiratory infections; both items are simple to treat and should never be a cause for death. BREEDING RIGHTS: If you plan to breed your pet please make sure you ask specifically for breeding quality BEFORE purchasing or making a deposit so we can verify the pup meets breeding standard at the time of ownership transfer. In some cases, breeders require a fee for you to breed. We cannot refund a purchase/deposit if you fail to ask for breeding rights prior to a purchase/hold/deposit.
HYPOGLYCEMIA (LOW BLOOD SUGER): Absolutely no warranty claims will be accepted for issues resulting LOW BLOOD SUGAR (this is due to lack of nutrition and will be considered negligence).
SUDDEN DEATH: In cases of sudden death where cause cannot be determined; breeders require an autopsy/necropsy to be performed to file a warranty claim. As a courtesy, Nor Cal Pups will offer a $300 discount off a new puppy of ours if you are unable to get an autopsy/necropsy performed for any reason.
VET EXCLUSIONS: Due to some unfortunate/costly experiences for our customers, we NO LONGER ACCEPT any claims here: BANFIELD (Inside PETSMART) // VCA HOSPITALS – LARGEST CHAIN IN AMERICA // EL CAJON ANIMAL MED CENTER. For Emergency situations, although unlikely, if you would like us to help you out financially with an ER vet bill, we require DOCTORPUP.COM's approval before the visit. This is for everyone's financial protection.
PRINT NAME: I _____________________________READ THE ABOVE GUARANTEE AND UNDERSTAND IT IN ITS ENTIRETY, I UNDERSTAND ALL SALES ARE FINAL—AND I WOULD NOT RECEIVE A REFUND OR ANY MONEY FOR RETURNING A PUPPY
SIGN NAME: X_______________________________ DATE: _______/__________/__________
Jurisdiction Clause - Any civil action against Nor Cal Pups must be filed in California. To file a claim please email vets diagnosis to: Doug@NorCalPups.com