Some puppies sold by Nor Cal Pups are puppies that we sell on behalf of the breeder. At times there will be instances where we do not receive registration papers upon puppy acquisition of a litter-- however 99% of the time we do have the registration papers within 14 days. In some unusual situations, the breeders are unable to provide us registration papers -- in these instances Nor Cal Pups has no control on the outcome being we are not the actual breeder. Please note: if registration papers are extremely important to you, call and verify we do have them in hand prior to shipping your puppy or picking up your puppy. Most customers are buying simply for a family pet so registration papers are not a must have in most cases. If we do not have registration papers at the time the puppy is being tendered we do not guarantee that the puppy will have papers due to it being out of our hands. Please confirm this with Nor Cal Pups reps if registration papers are important in your particular case. Allow the Breeder/Nor Cal Pups to get you the registration papers within 90 days after sale, or we promise to refund you $100 back.
Nor Cal Pups has no affiliation with AKC, ACA, NPCR or CKC and take no responsibility for their actions or lack thereof.
Refund Process: Nor Cal Pups must be notified within 30 days of purchase if you desire a refund per a customer service issue. Approved refunds will be processed within 15 days of request; and can take up to 10 days to post to your financial institution. There will be no refunds for vet bills, pet returns, faulty microchips, nor shipping charges as all sales are final and we only offer a replacement puppy per our warranty. We use the services/products of the following companies but are NOT associated with them and cannot be held liable by their products/services. We are a separate company; (Delta Airlines, Continental Airlines, United Airlines, Microchip ID Center, Royal Canin Puppy Food, Eukanuba Puppy Food, Tomlyn Pet Products, Home Again Microchips, Nobivac Vaccines, Pet Edge, Jeffers Pet, Pfizer Pharmaceuticals, Cesars, Gerber Foods, Dannon, Med Net Direct (Puppy Pads), Out! Pet Care, Puppy Palace)
Some puppies are sent via commercial airline, Nor Cal Pups has no affiliation with Delta and Continental/United Airlines and is not responsible for delayed flights, cancelled flights, re-routings & over night kenneling. Once the puppy is tendered at the Airport Cargo facilities we have no further control over the delivery of your puppy. It's up to the specific airline to get your puppy to you. If you are dissatisfied with the delivery or service the airline is giving you - please contact their customer service department, not ours.
All puppies which fly have a health certificate as we are required by the airlines to have this upon tendering the puppy at the airport. If you lose or misplace the pink/white health certificate please email or call us and we can supply a computerized shot record. Please allow us up to 3 days to provide you this information.
Please understand that all puppies sold by Nor Cal Pups have been checked for the above disorders prior to leaving our home by the vet. On top of the puppies being checked by the vet, the parents to the puppies have been checked to be free and clear of any disorders through genetic testing. By purchasing a small breed puppy you are putting yourself at risk for disorders such as knee failure, hip failure and liver failure. Though this risk is minimal we do want you to understand that a small percentage of small breed puppies can have disorders due to their small make-up.
When purchasing your new puppy from Nor Cal Pups we ask you agree to our warranty policy in its entirety prior to checking out. As a part of that guarantee you are stating you understand any civil action against Nor Cal Pups must take place in the state of California.
We must stay within our contract with Delta Airlines & use the airports they service within the times they allow. Not ALL FLIGHTS are available for live animal cargo. Restrictions are as follows:
1. Snub Nose/ Bulldog Puppy restrictions. The airlines take very precautionary steps to making sure these puppies fly safe. We must follow their guidelines. This may cause a flight to be changed, delayed to a different day, or different airport. Please know, the puppy's health is #1 priority before anyone's schedule.
2. Dash Shipments. A small percentage of airports are Delta Dash during certain hours. Typically, these belong to the smaller airports. For Dash, if the ONLY flight option for your puppy falls within the Dash Shipment category, we may be required to charge an additional small fee to cover the shipping. Dash Shipping will not be below $50 nor exceed $100.
3. Canada Customers. Sometimes we must charge a bit more to ship a puppy to Canada (depending on the airport & time of year). Please understand if you're a potential customer in Canada & want your puppy shipped for the price you've paid in US Dollars.... it's a case by case basis.
4. Weather. (Usually only applicable in the heat of summer or coldest winter months). Airline regulations will restrict live animal shipments sometimes. The regulations change about as quickly as the weather does! We ship out of CMH - San Diego, CA & the Cargo department treats us very well. Please understand we want to get you your puppy as much as you do, however, sometimes we are denied shipment due to a national regulation made by the airline. Also, different receiving airports have different restrictions & hours. It's always going to be a case by case basis here as well. Shipping restrictions can even be made by the pilot, 5 mins before takeoff... if he or she feels the plane is too heavy due to baggage or weather and wants to remove the live animal cargo from the flight -- the call can be made to do this. If one of these types of issues happen, please do NOT blame us, because weather control is out of our hands.